Through thirteen different touchpoints, Mutual Benefit Group can continually keep its customers up to date with texts and email.
Mutual Benefit Group (MGB; Huntingdon, Pa.) has selected Duck Creek Technologies’ (Boston) out-of-the-box automated text integration with SPLICE Software (Calgary, Alberta) embedded into the Duck Creek platform. Utilizing this technology directly within Duck Creek Claims, insurers can now better lead strategic communication programs, ensuring that customers are engaged and at ease, according to a Duck Creek statement..
Duck Creek reports that Mutual Benefit Group, an existing customer of Duck Creek OnDemand recognized the added value of SPLICE’s automated communication workflows and how they enhance the customer experience. The vendor describes Duck Creek Claims as a comprehensive claims management solution that helps insurers manage the entire claims lifecycle—from first notice of loss to settlement—in a single integrated solution. Through thirteen different touchpoints, Mutual Benefit Group’s ability to continually keep its customers up to date with texts and email when and how they want is truly invaluable, the Duck Creek statement says.
“MBG is dedicated to creating an insurance experience that benefits our customers,” comments Shannon Davis, Claim Operations Manager, MBG. “A claim is the moment of truth for any insurance policy. This innovative communication solution allows us to meet our customers where they are and keep them fully informed throughout the entire claim process. We are very excited to be able to offer this communication channel option to our customers, and further enhance The MBG Experience.
More Humanized Experience
“We are proud that Duck Creek’s partner ecosystem can enable Mutual Benefit Group to increase its customer engagement throughout the entire claims lifecycle,” comments Robert Fletcher, Senior Partner Manager, Duck Creek Technologies. “At a time when people are eager to explore new channels of communication, our customers can have a more humanized experience that is convenient, engaging, and secure. We are keen on working with ecosystem partners like SPLICE that set the bar high and take the user experience to the next level.”
“At SPLICE we are on a mission to ensure every client receives the information they want and need,” comments Tara Kelly, CEO, SPLICE Software. “Our integration with Duck Creek OnDemand makes it simple for clients.”