---
title: SPLICE Software Adds AI Voice to Talk+ Unifying 2-Way Text, Chat & Conversational Voice
description: SPLICE Software Adds AI Voice to Talk+. New enhancement brings natural on-brand voice conversations to the same AI agent customers already text & chat with
---

[News Archive - SPLICE Software - SPLICE Software ](https://blog.splicesoftware.com/news)

# [SPLICE Software Adds AI Voice to Talk+ Unifying 2-Way Text, Chat & Conversational Voice](https://blog.splicesoftware.com/news/splice-adds-ai-voice-to-talk)

 Written by [SPLICE Software](https://blog.splicesoftware.com/news/author/splice-software) | Sep 30, 2025 5:00:00 PM

**CHICAGO, Sept. 30, 2025 /PRNewswire/ — **SPLICE Software, a leader in customer engagement solutions, today announced a major enhancement to **[Talk+](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4522931-1&h=3849244547&u=https%3A%2F%2Finfo.splicesoftware.com%2Fsplice-talk-executive-brief&a=Talk%2B)**, its 2-way text, chat and voice agent: **full AI Voice**, powered by the same knowledge, policies, and brand voices across messaging channels. The result is a single, unified agent that speaks naturally in your brand's tone and dialect, answers with context from your systems, and seamlessly continues conversations across text, chat, and voice—without losing history or intent.

"**Our vision has always been simple: let customers choose the channel and still feel known, understood, and cared for,**" said **Tara Kelly**, CEO of SPLICE Software. "**With fully featured AI Voice in Talk+, brands get one agent that learns continuously, carries context across channels, and sounds like *your* brand—not a bot.**"

## What's New in Talk+ with AI Voice

- **One brain, many channels** – A single agent shares knowledge, conversation history, and policies across **text, web chat, and voice** for consistent experiences.
- **Brand-trained Voice** – Talk+ adopts **on-brand tone, dialect, and terminology**, reflecting the voice customers expect.
- **Deep knowledge and policy grounding** – Securely references your knowledge base, workflows, and compliance rules to answer accurately and take action.
- **Real-time intent + action** – Understands purpose, verifies identity (as required), triggers next best actions, and confirms outcomes—on the spot.
- **Human-in-the-loop** – Graceful escalation to live agents with **full conversation transcript** and customer context for continuity.
- **Compliance by design** – Opt-in/opt-out, data retention, and audit readiness built on SPLICE's 19-year heritage of enterprise-grade practices.
- **Actionable analytics** – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve.

## Built on Proven SPLICE Foundations

Talk+ with AI Voice extends SPLICE's long-standing strengths in regulated industries and its ecosystem of integrations, training data stewardship, and customer-approved best practices.

## Early Use Cases

- **Insurance**: FNOL intake and updates, Quote Follow-up and Intake, Billing Reminders, Policy Changes, Claims Status Updates, and Document Collection.
- **Retail & Home**: Product inquiry, Appointment Scheduling, Delivery confirmations, post-purchase follow-ups, VIP Invitations and "Big Thank You" programs.
- **Financial Services**: Payment Reminders, Fraud checks, Appointment Prep, and Secure Balance/Transaction Confirmations.
- **Healthcare**: Appointment Scheduling and Prep, Care Plan Reminders, and Benefits Navigation.

[Read Original Release Here](https://www.prnewswire.com/news-releases/splice-software-adds-ai-voice-to-talkunifying-2-way-text-chat--conversational-voice-in-one-brand-trained-agent-302571574.html)

**CONTACT:**  
[PR@splicesoftware.com](mailto:PR@splicesoftware.com)

[View full post](https://blog.splicesoftware.com/news/splice-adds-ai-voice-to-talk)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "SPLICE Software"
  },
  "dateModified" : "2025-10-16T21:45:44.352Z",
  "datePublished" : "2025-09-30T17:00:00Z",
  "headline" : "SPLICE Software Adds AI Voice to Talk+ Unifying 2-Way Text, Chat & Conversational Voice",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1350,
    "url" : "https://854548.fs1.hubspotusercontent-na1.net/hubfs/854548/Thought%20Leadership%20&%20PR%20Articles%20Template%20%281%29.png",
    "width" : 1080
  },
  "mainEntityOfPage" : "https://blog.splicesoftware.com/news/splice-adds-ai-voice-to-talk",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Splice News"
  }
}
```