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Overheard at InsureTech Connect 2019

Jeff Young

Jeff Young,
October 04, 2019

Known as “The Entertainment Capital of the World”, Las Vegas was home to the biggest insurance technology show on the planet this past September. In its 4th year, InsureTech Connect’s reach and industry influence has grown exponentially.  Over 8,000 attendees from 60 countries spent 3 days exploring the latest technology innovations within insurance at the MGM Grand Convention Center. This was a gathering of the industry’s most prominent leaders and innovators, and SPLICE was right in the middle of it all. 

Compared to previous years, there was a noticeable increase in the number of attendees with “engagement,” “strategy,” “excellence,” “customer experience,” “innovation” and “transformation” in their executive titles; a testimony to the importance the industry is placing on the customer.

The top conversations among these executives included:

  1. Ways to leverage data to enhance operations, increase efficiencies and engage the customer,
  2. Their desire for an end to end communication strategy that would incorporate multiple channels like SMS, chatbots, phone and social media chat,
  3. How to effectively connect with their staff and, in the case of carriers, independent agents,
  4. The ability to text updates to policyholders, especially during the claims process,
  5. The need for SMS express consent and the challenges of collecting proper permissions, and  

Networking tables were full, after-hours client appreciation events were plentiful and the exchange of ideas between attendees, vendors and speakers was feverish.  With these topics top of mind, it’s clear the digital revolution indeed has arrived within the insurance industry.  

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About the Author

Jeff Young

Jeff Young

Jeff joined the SPLICE team in 2017 as VP of Sales in response to higher demand for voice- and data-driven dialog products. A broadcast and digital media industry veteran with significant new business development and sales management experience, Jeff is responsible for all sales initiatives within SPLICE Software. Prior to joining SPLICE, Jeff held leadership positions at Golden West Broadcasting, most recently serving as Regional Sales Manager for Alberta, where he successfully led key business development initiatives. Young has served on the boards of numerous organizations, including Servus Credit Union's Community Council, the Mount Royal University Broadcasting Advisory Board, High River Economic Development and the Okotoks Chamber of Commerce. He holds a bachelor of music in voice from the University of Lethbridge and an MBA from the Haskayne School of Business at the University of Calgary.

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