Voices of SPLICE

Customer Journey Retail Customer Experience Strategy Automation Texting Personalization Consent Management Payments Experience Opt-In Management Technology

Brand Personality: The Human Approach to Marketing

Voice Assistance in Insurance

Where we were:

It may seem crazy but just 5 years ago only 16 million...

Customer Journey Insurance Voice First Customer Experience Strategy API Automation Technology

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™:

As an individual working in Human...

Customer Journey Insurance Customer Experience Strategy Automation Proactive Notifications Texting Consent Management Consumer Channel Preferences Opt-In Management

Is it still safe to text and call?

What You Need to Know About Florida’s New Telemarketing Restrictions

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Insurance Retail Strategy Automation Proactive Notifications Consent Management Crisis Communication Opt-In Management Predictions

Natural Disasters: How to Keep Up When You Are Flooded with Claims

It goes without saying that the world has felt the severe impacts of...

Insurance Automation Claims Automation Crisis Communication Technology

The Return of Retail: How COVID-19 Shaped the Future of Shopping

There is no doubt that this past year has been a tough one for retailers....

Customer Journey Surveys Retail Voice First Employee Experience Automation Personalization Opt-In Management Predictions Technology

Do you have COVID Covered?

COVID-19 has impacted almost every aspect of our everyday life and at times...

Insurance Customer Experience Strategy Automation Predictions

How to Use Automation & Personalization to Delight Customers

You probably already know how integral the customer experience is to the...

Customer Experience Automation Personalization

Digital Channels - Do You Really Need Them All?

Today, it's all about digital. It seems every company is looking to on-board...

Customer Experience Strategy Automation Texting

Top Tips for Creating a Frictionless Payments Experience

The payments experience is one with which we are all familiar. We do...

Automation Proactive Notifications Personalization Payments Experience

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...

Customer Experience Automation Personalization Payments Experience

Top 4 AI Implementation Challenges and How to Address Them

Tara Kelly, CEO of SPLICE Software, believes AI can help business leaders...

Strategy API Automation