Conversational Care through Text & Chat

Emailing With Empathy

We’ve all been the one on the other end of the screen, scrolling from email...

Insurance Automation With Empathy & Intelligence

Create a better customer experience for policyholders by utilizing the...

Brand Personality: The Human Approach to Marketing

Building up a successful brand, and in turn, a successful marketing...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Surveys: Tried & True

 

According to  Forbes, there are 5 main reasons why the majority of...

The Return of Retail: How COVID-19 Shaped the Future of Shopping

There is no doubt that this past year has been a tough one for retailers....

Streamline Your Customer Journey with Integrated Payment Channels

The way we live has changed. We are increasingly mobile and...

Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

What Do You Do When Your Customer Journey Gets Bumpy?

A nice smooth customer journey is every company's goal. A smooth sales...

The Value of a Sincere 'Thank You'

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...
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