Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

What Do You Do When Your Customer Journey Gets Bumpy?

A nice smooth customer journey is every company's goal. A smooth sales...

The Value of a Sincere 'Thank You'

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

Customer Loyalty: Why it Really Counts

  • We all know that customer loyalty is important.
  • We know stats like “it’s 7...

Customer Loyalty: A Journey, Not a Destination

All too often, you hear brands talking about customer loyalty like it’s a...

Make These 7 Customer Experience Promises

Everyone talks a lot about customer experience (CX) and their “dedication”...

Understanding Your Policyholders’ Journey

As businesses, we are always trying to make improvements – to our business...

What Does It Means To Become A Customer-Focused Company?

Times have changed. Companies are experiencing a completely different era...

Self-Serve: Are We Lovin’ It?

We have definitely seen a shift towards self-serve in the past decade -...

Webinar Re-Cap: Customer Experience Beyond Surveys

While many companies think they are leading the charge with service quality...

Customer Journey: Insurance Disrupted

On March 10th, 2016 I had the privilege of attending an e-signature summit...