Overheard at Formation '22

10 Key Insurance Trends and Predictions for 2022

The pandemic turned everything upside down in 2020, and the dust hasn’t settled...

Insurance Automation With Empathy & Intelligence

Create a better customer experience for policyholders by utilizing the...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million people...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Is it still safe to text and call?

What You Need to Know About Florida’s New Telemarketing Restrictions

Effective...

Natural Disasters: How to Keep Up When You Are Flooded with Claims

It goes without saying that the world has felt the severe impacts of COVID-19 ....

Do you have COVID Covered?

COVID-19 has impacted almost every aspect of our everyday life and at times it...

Is Your Claims Messaging on TRAC?

It's a Monday morning and you accidentally slept in. You jump out of bed in a...

Optimizing Claim Closure Improves Customer Experience

The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...

Claim Prevention Tips Can Enhance Customer Experience and Mitigate Losses

Catastrophic (CAT) events such as hurricanes Harvey, Irma and Dorian reveal...
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