Overheard at Formation '22

We're back from Duck Creek's Formation 2022 and we had an amazing time learning...

10 Key Insurance Trends and Predictions for 2022

The pandemic turned everything upside down in 2020, and the dust hasn’t settled...

Insurance Automation With Empathy & Intelligence

Create a better customer experience for policyholders by utilizing the...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million people...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Is it still safe to text and call?

What You Need to Know About Florida’s New Telemarketing Restrictions

Effective...

Natural Disasters: How to Keep Up When You Are Flooded with Claims

It goes without saying that the world has felt the severe impacts of COVID-19 ....

Do you have COVID Covered?

COVID-19 has impacted almost every aspect of our everyday life and at times it...

Is Your Claims Messaging on TRAC?

It's a Monday morning and you accidentally slept in. You jump out of bed in a...

Optimizing Claim Closure Improves Customer Experience

The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...