Recent Posts
Five Ways to Make Every Day Feel More Like Labor Day
Labor Day (or Labour Day for our friends in Canada) is just a few days away....
Overheard at VOICE 2018
Last week I joined over 2,500 developers, product managers, entrepreneurs,...
Get Ready to Power Up #IASA2018
It’s that time of year again! The IASA 2018 Educational Conference and Business...
Are Your Customers Stuck in “The Unlikely Valley”?
In a recent New York Times article entitled “Yes, It’s Bad. Robocalls, and...
Overheard at SpeechTEK 2018
Whether you’re focused on digital assistants, chatbots or IVRs—or even managing...
Overheard at NAMIC Claims 2018: The Disney Experience
More than 200 insurance claims professionals traveled to Orlando last week for ...
Are You Delivering the Groundhog Day of Customer Experience?
In the movie Groundhog Day, Bill Murray's character, Phil Connors, lives the...
New Year, New Beginnings for Customer Experience
As we turn the page on 2017, many people will commit to making changes to...
What’s in a Tagline?
Taglines serve a special role in the world of marketing. Working in concert...
Getting The Most Out Of #IASA2017
The IASA Educational Conference and Business Show is just around the corner,...