Recent Posts
Five Ways to Make Every Day Feel More Like Labor Day
Labor Day (or Labour Day for our friends in Canada) is just a few days away....
Overheard at VOICE 2018
Last week I joined over 2,500 developers, product managers, entrepreneurs,...
Overheard at SpeechTEK 2018
Whether you’re focused on digital assistants, chatbots or IVRs—or even managing...
Are You Delivering the Groundhog Day of Customer Experience?
In the movie Groundhog Day, Bill Murray's character, Phil Connors, lives the...
New Year, New Beginnings for Customer Experience
As we turn the page on 2017, many people will commit to making changes to...
What’s in a Tagline?
Taglines serve a special role in the world of marketing. Working in concert...
Getting The Most Out Of #IASA2017
The IASA Educational Conference and Business Show is just around the corner,...
