Overheard at Formation '24

The What, Why, When and How of Communication Bundling

The Power of Hyper-Personalization in Property and Casualty Insurance

How to Maintain Wallet Share During Times of Uncertainty

7 ways to use insurance automation effectively in 2023

5 creative ways to take customer loyalty to the next level

The Art Of Utilizing Text Messaging In B2B

Enhancing Customer Experience Through NPS Success

Steps for a seamless customer experience

Join us at Duck Creek's Formation '23!

5 Ways to Keep Wallet Share With In-Store Traffic

When is a robo call better than a text?

How to Get in Front of 2023 Trends

This International Women's Day, Let's Celebrate

Lean into These 10 Tactics to Earn Customer Trust for Your Furniture Brand

Who's using what in P&C insurance:

5 ways to build customer loyalty in the home furnishings space

Mutual Benefit Selects Duck Creek’s Text Integration with SPLICE Software

Four Rules for Riding the Texting Wave Before It's Gone

Overheard at Formation '22

Digital Spring Cleaning: Keep Your Tech Nicely Stacked

Employee Engagement – Moving from Buzzword to Results

The Best Way to Get Bad News – Communicate Effectively

Build, Buy, or Partner? How to decide what’s best for your company.

10 Key Insurance Trends and Predictions for 2022

Conversational Care through Text & Chat

Emailing With Empathy

Insurance Automation With Empathy & Intelligence

Brand Personality: The Human Approach to Marketing

Voice Assistance in Insurance

Direct Connect™: The All-In-One Solution

Surveys: Tried & True

Is it still safe to text and call?

Natural Disasters: How to Keep Up When You Are Flooded with Claims

Speak to the Customers Who Are Actually Listening

The Return of Retail: How COVID-19 Shaped the Future of Shopping

Do you have COVID Covered?

4 Effective Ways to Build Your Text Messaging List

Partnership Best Practices: Getting the Most Out of Your Partnership Program

Is Your Claims Messaging on TRAC?

The New Digital Experience

How to Build a Great Company Culture in 4 Steps

5 Best Practices: Measure & Track CuSat

Building Brand Excitement With Your Loyalty Program

How to Use Automation & Personalization to Delight Customers

The Importance of Connection in Claims: Part Three

Streamline Your Customer Journey with Integrated Payment Channels

Optimizing Claim Closure Improves Customer Experience

Permissions & Preferences: Your Key to a Great Customer Experience

Surveys: What You Need to Know

The Importance of Connection in Claims: Part Two

Claim Prevention Tips Can Enhance Customer Experience and Mitigate Losses

Customer Journeys in the Next Normal

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

Managing Operations & CX in Turbulent Times

Measuring the Employee Experience with Net Promoter Score

Opt-Out: to have and to hold from this day forward

Surveys: Why They Shouldn’t Be the Be All End All

The Importance of Connection in Claims: Part One

Why Frictionless Payments Matter in a Crisis

Good Business: It's About People

What Do You Do When Your Customer Journey Gets Bumpy?

Being Proactive in Reactive Situations

Tips for Communicating in a Crisis: Choosing the Right Channel

Tips for Communicating in a Crisis

Digital Channels - Do You Really Need Them All?

NPS Score - check! Now what?

5 Ways to Speed Up Your Claims Process

Top Tips for Creating a Frictionless Payments Experience

What Does Customer Appreciation Really Look Like?

What is a Technology Partner?

Surveys: To NPS or Not NPS

The Truth About Robo Calls

(Really) Understanding the Payments Experience

Conversations: Creating Trust

Overheard at InsureTech Connect 2019

How to Create an Effective Outbound Communication Strategy in 6 Steps

Communicating with Digital Natives in a Digital Age

Highlights from ACE Leadership Forum & Expo 2019

Overheard at IASA 2019

Get Ready to Educate, Elevate, & Innovate at #IASA2019!

Spring 2019 Partner Perspectives

Get On Board with SMS

Overheard at PLRB 2019

Overheard at CES 2019

Meet Customers Where They Are with Conversational SMS

The Value of a Sincere 'Thank You'

A Quick Guide to Understanding the Omnichannel Customer Experience

Overheard at INBOUND18

Five Ways to Make Every Day Feel More Like Labor Day

Overheard at VOICE 2018

Overheard at IASA 2018

Overheard at DigIn 2018

Get Ready to Power Up #IASA2018

Are Your Customers Stuck in “The Unlikely Valley”?

Overheard at the 2018 PLRB Claims Conference & Insurance Services Expo

Overheard at SpeechTEK 2018

How to Improve the Merchant Experience

Time to Jump Your Customer Experience Forward

5 Ways to Inspire Passion in Your Customers

The Value of Transparency in Customer Communications

Overheard at NAMIC Claims 2018: The Disney Experience

Top 3 Things to Remember When Choosing a Brand Voice

Are You Delivering the Groundhog Day of Customer Experience?

Observations from the SPLICE AI-Home Assistant Devices Seminar

Insights from #NRF2018

The Future is Voice First

Observations on the 2017 GCCIR Matchmaking Trip

New Year, New Beginnings for Customer Experience

5 Ways Santa Delivers Customer Experience Excellence

Customer Loyalty: Why it Really Counts

What to do With Those Leftover Budget Dollars?

Alexa, Welcome to Canada

How to Turn One-Time Customers into Lifetime Customers

Isn't It Time To Make Customer Experience A Priority?

From Individualistic to Collaborative: The Value of Partnerships

Overheard at InsurTechTO

Customer Experience in Annual Planning

Overcoming the Customer Engagement Disconnect

Overheard at InsureTech Connect 2017

The Value of a Sincere "Thank You"

Overheard at Majesco Convergence

What’s in a Tagline?

The Next Big Branding Land-Grab That No One's Talking About. Yet.

The Value of Crafted Vs. Mass-Produced

There's a Difference Between Resolution and Happiness

Customer Loyalty: A Journey, Not a Destination

Sending Omnichannel Appointment Reminders Save Costs, Encourage Retention

Deploying the First Notice of Loss as a Customer Experience Opportunity

The Art of Interaction – Lost in Translation – Where has Voice Gone?

Make These 7 Customer Experience Promises

Top 4 AI Implementation Challenges and How to Address Them

Getting The Most Out Of #IASA2017

Winning the Micro-Moment in Insurance

The Difference Between Customer Service & Customer Experience

Technology: Driving the Business Evolutionary Journey

Creating a Brilliant Customer Experience Across All Channels

Customer Loyalty in Insurance: Do You Stand Above the Rest?

Realizing the Power of Event Data with the SPLICE Dialog Dashboard™

Understanding Your Policyholders’ Journey

How to Ensure Technology is an Enabler of a Better Customer Experience

Surprise & Delight: Great Customer Experience for the Win!

Data Visualization: New Opportunities for Growth

Why It’s Important to Treat Coworkers As We Do Our Customers

Throwback to a Trending Topic at NAMIC Claims Conference 2017

Hurricane Matthew Let the CAT Out of the Bag: Too Many Claims, Too Few Adjusters

Goal Setting: Keeping it Real & Fun in 2017

The Human Factor and Corporate Security: How to Tackle 2017 Safely

Are Your Customers Just Tolerating Technology?

Emergency Preparedness: Leveraging Infrastructure to Scale for Catastrophes

Is Your Loyalty Program Actually Rewarding Your Members?

Insights You Need to Keep Employees Engaged & Energized

How To Make the Right Impression with Your Policyholders

Make the Right Choice. Choose Customers. Here’s How.

#SPLICEwebinar for Insurers: Unlock Customer Engagement Potential without Compromising Data Security

What I Learned: Nexus’ Insurance2Customer USA Summit

Self-Serve: Are We Lovin’ It?

Stay Savvy: Two Ways to Avoid Spending on “Shiny” IoT

SPLICE Celebrates 10 Years of Superior Voice Experiences!

The Importance of Human Connection in a World of IoT

Improving Customer Lifecycle through Consumer-Centric Communications

APIs: The Language of Enterprise Integration

DATA 101: Connecting More Than Systems

Improving the Insured Journey: Learnings of ACE 2016

Digitally Driven Disruption: Discussions at #IASA2016

#FlashbackFriday: How to Win the ‘Micro-Moment’

Caramel & Broken Teeth: Why Understanding Your Customer Journey is Crucial

Don’t Forget to Cook Your Words: How to Linguistically Optimize Your Communications

Personalization in the Digital World, It Exists!

Big Data & Analytics for Insurance, Beyond Device Telemetry

Why You Should Treat Your Surveys like a Grocery List

Takeaways from PLRB 2016

Claim Changers

Give Your Brand the RIGHT Voice

Webinar Re-Cap: Customer Experience Beyond Surveys

Customer Journey Maps: A Lot More Than Buzz Words

Customer Journey: Insurance Disrupted

Boosting CX: How to Identify & Eliminate Gaps in Your Customer’s Journey

Re-Cap: Mobile World Congress 2016

IoT in Insurance: What Do the Experts Predict?

A Closer Look at NPS® Benchmarks from the Financial Services Sector

Taking Care of Your Customers with Data

Fireside Chat with Tara Kelly: #NRF16

IoT to P&P: Understanding Top 2016 Trends

Resolutions: NPS® in 2016