Your Partner Ecosystem Exists. But Can the Market See It?

Is Customer Data Creating Customer Value?

Since 2001 (that’s 25 years ago), when Gartner analyst Doug Laney helped...

The Customer Took the Next Step. Was the Experience Ready for Them?

Over the past few months, we’ve been exploring the space between what...

A Little Less Conversation, a Little More Action, Please

How better policyholder communication keeps customer journeys—and operational...

The Workflow Belongs to the Organization. The Journey Belongs to the Customer.

Hands up if you’ve seen a workflow map. I saw my first one when I attended my...

The Space Between Smart AI Decisions and Action

There's no question that AI is transforming insurance (and pretty much every...

Policyholders, Your Tech Stack, and Where the Experience Collides

The customer experience is created at the point where a human collides with the...

Overheard at Formation '26: The Intelligent Core Is Live. Now What Does the Policyholder Experience?

Formation '26 is Go. Duck Creek arrived in Orlando with real momentum: a...

Supercharge Customer Loyalty With SPLICE's Business Text & Chat Services

Customer loyalty doesn't happen by accident. It's cultivated through...

How SPLICE's Automated Texting Services Boost Customer Engagement

According to Adobe, 98% of text messages are read within three minutes of being...

How Two-Way Texting Devices Enhance B2B Communication

In the B2B world, communication can make or break a deal. Emails get lost....

One-Way vs. Two-Way Communication: What’s the Difference?

If you’re running a business today, you probably use a range of different...
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