Don’t Forget to Cook Your Words: How to Linguistically Optimize Your Communications

Personalization in the Digital World, It Exists!

Dear Valued Customer,

Big Data & Analytics for Insurance, Beyond Device Telemetry

Like many consumers this year, I have slowly started taking the plunge into the

Why You Should Treat Your Surveys like a Grocery List

Remember your mother’s advice not to go grocery shopping when you’re hungry,...

Takeaways from PLRB 2016

Last week’s PLRB Claims Conference was an opportunity to roll up my sleeves and...

Claim Changers

Let me begin with two thoughts:

Give Your Brand the RIGHT Voice

Your brand has a Voice. This voice has already been established through the...

Webinar Re-Cap: Customer Experience Beyond Surveys

While many companies think they are leading the charge with service quality and...

Customer Journey Maps: A Lot More Than Buzz Words

In today’s environment, features and price can quickly be matched by...

Customer Journey: Insurance Disrupted

On March 10th, 2016 I had the privilege of attending an e-signature summit...

Boosting CX: How to Identify & Eliminate Gaps in Your Customer’s Journey

Within the insurance sector, competitors can quickly match features and price....

Re-Cap: Mobile World Congress 2016

Mobile World Congress (MWC) - previously known as an event for launching...
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