The What, Why, When and How of Communication Bundling

The Hidden Challenges of an SMS Program

In today's digital age, incorporating text messaging into your communication...

How to Maintain Wallet Share During Times of Uncertainty

If we go back twenty years, would we guess our ability to connect and...

Conversational Care through Text & Chat

We live in an age where consumers are demanding more from brands than ever...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Building Brand Excitement With Your Loyalty Program

Loyalty Programs come in a variety of shapes and sizes, and I’m sure that each...

Streamline Your Customer Journey with Integrated Payment Channels

The way we live has changed. We are increasingly mobile and interconnected—not...

Permissions & Preferences: Your Key to a Great Customer Experience

All consumers are looking for a better customer experience—online, onsite, or...

Opt-Out: to have and to hold from this day forward

We talk a lot about opt-ins at SPLICE; collecting consent to communicate with...

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

Conversations: Creating Trust

Very few people in this world do business without trust. They don't stay in...

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound communications...
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