Employee Engagement – Moving from Buzzword to Results

Build, Buy, or Partner? How to decide what’s best for your company.

An age-old question, build or buy? The concept has been around for years and...

Conversational Care through Text & Chat

We live in an age where consumers are demanding more from brands than ever...

Insurance Automation With Empathy & Intelligence

Create a better customer experience for policyholders by utilizing the...

Surveys: Tried & True

According to  Forbes, there are 5 main reasons why the majority of businesses...

The Return of Retail: How COVID-19 Shaped the Future of Shopping

There is no doubt that this past year has been a tough one for retailers....

How to Build a Great Company Culture in 4 Steps

You probably already know how integral a great company culture is to the...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....

Good Business: It's About People

In Sales, there's a basic concept that "people buy from people". As much as I...

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

The Value of a Sincere "Thank You"

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

Why It’s Important to Treat Coworkers As We Do Our Customers

Studies have shown that when employees are empowered, they are more likely to...
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