The Best Way to Get Bad News – Communicate Effectively

It is the time of season where Cupid strikes his bow. There is no better...

Surveys: Tried & True

According to  Forbes, there are 5 main reasons why the majority of businesses...

The Return of Retail: How COVID-19 Shaped the Future of Shopping

There is no doubt that this past year has been a tough one for retailers....

5 Best Practices: Measure & Track CuSat

I’m sure you’ve heard the saying; the customer is always right. Unfortunately,...

Surveys: What You Need to Know

According to a study done by Accenture, the top 3 reasons customers switch...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....

Surveys: Why They Shouldn’t Be the Be All End All

There has always been a desire to understand your buyer & their needs, but with...

NPS Score - check! Now what?

You've got your NPS survey out in the market. Data is coming in. And now...what?

Surveys: To NPS or Not NPS

We all want to know what our customers are thinking. Historically, customer...

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the acquirers...