Self-Serve: Are We Lovin’ It?

We have definitely seen a shift towards self-serve in the past decade - whether...

Stay Savvy: Two Ways to Avoid Spending on “Shiny” IoT

Every day, more and more connected devices are hitting the marketplace and...

SPLICE Celebrates 10 Years of Superior Voice Experiences!

This month, SPLICE turned 10! It’s at times like these that we reflect on what,...

The Importance of Human Connection in a World of IoT

Although no one knows what the future holds, it is certain that customer...

Improving Customer Lifecycle through Consumer-Centric Communications

A customer life cycle, or journey, is a term used to describe the movement of...

APIs: The Language of Enterprise Integration

I spent a few days last week attending, and presenting at the All About the API...

DATA 101: Connecting More Than Systems

In the scope of our normal, everyday business, we are always looking for that...

Improving the Insured Journey: Learnings of ACE 2016

The SPLICE sales team was back on the road last week - for the 20th annual...

Digitally Driven Disruption: Discussions at #IASA2016

The IASA 2016 (Insurance Accounting & Systems Association) event hosted more...

#FlashbackFriday: How to Win the ‘Micro-Moment’

Companies that reach consumers when they are making decisions and forming...

Caramel & Broken Teeth: Why Understanding Your Customer Journey is Crucial

Recently, I saw one of my favorite childhood treats; a huge chunk of hard...