Why You Should Treat Your Surveys like a Grocery List

Takeaways from PLRB 2016

Last week’s PLRB Claims Conference was an opportunity to roll up my sleeves and...

Claim Changers

Let me begin with two thoughts:

Give Your Brand the RIGHT Voice

Your brand has a Voice. This voice has already been established through the...

Webinar Re-Cap: Customer Experience Beyond Surveys

While many companies think they are leading the charge with service quality and...

Customer Journey Maps: A Lot More Than Buzz Words

In today’s environment, features and price can quickly be matched by...

Customer Journey: Insurance Disrupted

On March 10th, 2016 I had the privilege of attending an e-signature summit...

Boosting CX: How to Identify & Eliminate Gaps in Your Customer’s Journey

Within the insurance sector, competitors can quickly match features and price....

Re-Cap: Mobile World Congress 2016

Mobile World Congress (MWC) - previously known as an event for launching...

IoT in Insurance: What Do the Experts Predict?

With good reason, the Internet of Things (IoT) is one of the most talked about...

A Closer Look at NPS® Benchmarks from the Financial Services Sector

According to McKinsey & Company, the future belongs to institutions that listen...

Taking Care of Your Customers with Data

Your customers are giving you information all the time – through their...
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