Insights from #NRF2018

The Future is Voice First

We’re on the cusp of a new year, and the cusp of a new era in technology:...

Observations on the 2017 GCCIR Matchmaking Trip

Alberta is known worldwide for oil production, so it’s refreshing to see the...

New Year, New Beginnings for Customer Experience

As we turn the page on 2017, many people will commit to making changes to...

5 Ways Santa Delivers Customer Experience Excellence

For the young and young-at-heart among us, Santa Claus is a beloved mascot of...

Customer Loyalty: Why it Really Counts

  • We all know that customer loyalty is important.
  • We know stats like “it’s 7...

What to do With Those Leftover Budget Dollars?

Five ways to ensure your year-end spending sets you up for success in 2018.

Alexa, Welcome to Canada

Alexa, Amazon’s AI-powered home voice assistant, has arrived in Canada - just...

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

From Individualistic to Collaborative: The Value of Partnerships

“Great things in business are never done by one person. They are done by a team...

Overheard at InsurTechTO

On November 6, 2017, the SPLICE team attended InsurTechTO, a one-day conference...
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