Observations on the 2017 GCCIR Matchmaking Trip

New Year, New Beginnings for Customer Experience

As we turn the page on 2017, many people will commit to making changes to...

5 Ways Santa Delivers Customer Experience Excellence

For the young and young-at-heart among us, Santa Claus is a beloved mascot of...

Customer Loyalty: Why it Really Counts

  • We all know that customer loyalty is important.
  • We know stats like “it’s 7...

What to do With Those Leftover Budget Dollars?

Five ways to ensure your year-end spending sets you up for success in 2018.

Alexa, Welcome to Canada

Alexa, Amazon’s AI-powered home voice assistant, has arrived in Canada - just...

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

From Individualistic to Collaborative: The Value of Partnerships

“Great things in business are never done by one person. They are done by a team...

Overheard at InsurTechTO

On November 6, 2017, the SPLICE team attended InsurTechTO, a one-day conference...

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...

Overcoming the Customer Engagement Disconnect
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