The Art of Interaction – Lost in Translation – Where has Voice Gone?

Make These 7 Customer Experience Promises

Everyone talks a lot about customer experience (CX) and their “dedication” to...

Top 4 AI Implementation Challenges and How to Address Them

Tara Kelly, CEO of SPLICE Software, believes AI can help business leaders...

Getting The Most Out Of #IASA2017

The IASA Educational Conference and Business Show is just around the corner,...

Winning the Micro-Moment in Insurance

Have you ever caught yourself wondering...

Customer Services vs. Customer Experience: The Differences

Technology: Driving the Business Evolutionary Journey

Technology is just one piece of the business evolutionary journey. 

Creating a Brilliant Customer Experience Across All Channels

A recent Deloitte survey on consumer holiday shopping plans contained some...

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the acquirers...

Realizing the Power of Event Data with the SPLICE Dialog Dashboard™

Have you ever caught yourself wondering...

Understanding Your Policyholders’ Journey

As businesses, we are always trying to make improvements – to our business...

How to Ensure Technology is an Enabler of a Better Customer Experience

You and I both know that technology is not always an enabler.
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