The Difference Between Customer Service & Customer Experience

Technology: Driving the Business Evolutionary Journey

Technology is just one piece of the business evolutionary journey. 

Creating a Brilliant Customer Experience Across All Channels

A recent Deloitte survey on consumer holiday shopping plans contained some...

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the acquirers...

Realizing the Power of Event Data with the SPLICE Dialog Dashboard™

Have you ever caught yourself wondering...

Understanding Your Policyholders’ Journey

As businesses, we are always trying to make improvements – to our business...

How to Ensure Technology is an Enabler of a Better Customer Experience

You and I both know that technology is not always an enabler.

Surprise & Delight: Great Customer Experience for the Win!

If you would all take a minute to indulge me, I’d like to share with you an...

Data Visualization: New Opportunities for Growth

Have you ever wondered why Google Doodles are so famous and easily understood?...

Why It’s Important to Treat Coworkers As We Do Our Customers

Studies have shown that when employees are empowered, they are more likely to...

Throwback to a Trending Topic at NAMIC Claims Conference 2017

With both PLRB Claims Conference and IASA Annual Convention in 2016 being...

Hurricane Matthew Let the CAT Out of the Bag: Too Many Claims, Too Few Adjusters

Hurricane Mathew certainly tested a variety of catastrophe (CAT) plans, and...
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