5 Ways Santa Delivers Customer Experience Excellence

Customer Loyalty: Why it Really Counts

  • We all know that customer loyalty is important.
  • We know stats like “it’s 7...

What to do With Those Leftover Budget Dollars?

Five ways to ensure your year-end spending sets you up for success in 2018.

Alexa, Welcome to Canada

Alexa, Amazon’s AI-powered home voice assistant, has arrived in Canada - just...

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

From Individualistic to Collaborative: The Value of Partnerships

“Great things in business are never done by one person. They are done by a team...

Overheard at InsurTechTO

On November 6, 2017, the SPLICE team attended InsurTechTO, a one-day conference...

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...

Overcoming the Customer Engagement Disconnect

Overheard at InsureTech Connect 2017

Over 3,800 insurance professionals from across the globe gathered recently at...

The Value of a Sincere "Thank You"

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...
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