Surprise & Delight: Great Customer Experience for the Win!

Data Visualization: New Opportunities for Growth

Have you ever wondered why Google Doodles are so famous and easily understood?...

Why It’s Important to Treat Coworkers As We Do Our Customers

Studies have shown that when employees are empowered, they are more likely to...

Throwback to a Trending Topic at NAMIC Claims Conference 2017

With both PLRB Claims Conference and IASA Annual Convention in 2016 being...

Hurricane Matthew Let the CAT Out of the Bag: Too Many Claims, Too Few Adjusters

Hurricane Mathew certainly tested a variety of catastrophe (CAT) plans, and...

Goal Setting: Keeping it Real & Fun in 2017

We have entered another year and most of us have made very ambitious New Year’s...

The Human Factor and Corporate Security: How to Tackle 2017 Safely

The corporate risks associated with data security have grown substantially over...

Are Your Customers Just Tolerating Technology?

Remember when the iPhone first came out? I do. My husband is an Apple geek, so...

Emergency Preparedness: Leveraging Infrastructure to Scale for Catastrophes

As an Insurer you know that there is an opportunity to communicate with your...

Is Your Loyalty Program Actually Rewarding Your Members?

Loyalty Programs – we’re all part of at least one. We join them largely because...

Insights You Need to Keep Employees Engaged & Energized

With the new millennial workforce, employee engagement is an HR metric that has...

How To Make the Right Impression with Your Policyholders

As someone who sells directly into the insurance industry, attends a lot of...
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