Get Ready to Power Up #IASA2018

Are Your Customers Stuck in “The Unlikely Valley”?

In a recent New York Times article entitled “Yes, It’s Bad. Robocalls, and...

Overheard at the 2018 PLRB Claims Conference & Insurance Services Expo

On April 15-18, 2018 the SPLICE team attended the PLRB Claims Conference &...

Overheard at SpeechTEK 2018

Whether you’re focused on digital assistants, chatbots or IVRs—or even managing...

How to Improve the Merchant Experience

With over 15 million businesses across North America accepting credit and debit...

Time to Jump Your Customer Experience Forward

It’s that time of year again! Sunday, March 11th marks the date that North...

5 Ways to Inspire Passion in Your Customers

Steve Jobs said, “people with passion can change the world for the better”. And...

The Value of Transparency in Customer Communications

We all know the feeling of being duped; those times we were made to believe...

Overheard at NAMIC Claims 2018: The Disney Experience

More than 200 insurance claims professionals traveled to Orlando last week for ...

Top 3 Things to Remember When Choosing a Brand Voice

The world of AI-Assistants is booming, and leading B2C brands have noticed!...

Are You Delivering the Groundhog Day of Customer Experience?

In the movie Groundhog Day, Bill Murray's character, Phil Connors, lives the...

Observations from the SPLICE AI-Home Assistant Devices Seminar

Home assistant devices have hit the Canadian market!  Though probably not new...
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