Voices of SPLICE (9)

Customer Experience Late Payment Reminders Claims Automation Proactive Notifications First Notice of Loss

5 Ways to Speed Up Your Claims Process

Top Tips for Creating a Frictionless Payments Experience

The payments experience is one with which we are all familiar. We do business...

Automation Proactive Notifications Personalization Payments Experience

What Does Customer Appreciation Really Look Like?

Customer Experience Personalization

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

Partnerships Customer Experience Employee Experience

Surveys: To NPS or Not NPS

We all want to know what our customers are thinking. Historically, customer...

Surveys

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

Customer Experience Consent Management Consumer Channel Preferences

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...

Customer Experience Automation Personalization Payments Experience

Conversations: Creating Trust

Very few people in this world do business without trust. They don't stay in...

Customer Experience Proactive Notifications Personalization Consumer Channel Preferences

Overheard at InsureTech Connect 2019

Known as “The Entertainment Capital of the World”, Las Vegas was home to the...

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound communications...

Customer Experience Personalization Consumer Channel Preferences

Communicating with Digital Natives in a Digital Age

Digital Natives in a Digital Age

As a 22-year-old about to graduate university...

Customer Experience Personalization

Highlights from ACE Leadership Forum & Expo 2019

Las Vegas’ Red Rock Casino Resort & Spa hosted the newly-rebranded ACE (ACE)...

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