What Does Customer Appreciation Really Look Like?

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

Surveys: To NPS or Not NPS

We all want to know what our customers are thinking. Historically, customer...

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...

Conversations: Creating Trust

Very few people in this world do business without trust. They don't stay in...

Overheard at InsureTech Connect 2019

Known as “The Entertainment Capital of the World”, Las Vegas was home to the...

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound communications...

Communicating with Digital Natives in a Digital Age

Digital Natives in a Digital Age

As a 22-year-old about to graduate university...

Highlights from ACE Leadership Forum & Expo 2019

Las Vegas’ Red Rock Casino Resort & Spa hosted the newly-rebranded ACE (ACE)...

Overheard at IASA 2019

As some of you may know, at SPLICE we embrace a work hard, play hard mentality,...

Get Ready to Educate, Elevate, & Innovate at #IASA2019!

It’s that time of year again! The IASA 2019 Annual Conference is just around...
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