Optimizing Claim Closure Improves Customer Experience

Permissions & Preferences: Your Key to a Great Customer Experience

All consumers are looking for a better customer experience—online, onsite, or...

Surveys: What You Need to Know

According to a study done by Accenture, the top 3 reasons customers switch...

The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...

Claim Prevention Tips Can Enhance Customer Experience and Mitigate Losses

Catastrophic (CAT) events such as hurricanes Harvey, Irma and Dorian reveal...

Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Managing Operations & CX in Turbulent Times

Over the last few weeks, companies have been challenged regarding their...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....

Opt-Out: to have and to hold from this day forward

We talk a lot about opt-ins at SPLICE; collecting consent to communicate with...

Surveys: Why They Shouldn’t Be the Be All End All

There has always been a desire to understand your buyer & their needs, but with...

The Importance of Connection in Claims: Part One

Claimants are feeling a variety of emotions. They may be stressed, dealing with...
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