It is the time of season where Cupid strikes his bow. There is no better...
According to Forbes, there are 5 main reasons why the majority of businesses...
There is no doubt that this past year has been a tough one for retailers....
I’m sure you’ve heard the saying; the customer is always right. Unfortunately,...
According to a study done by Accenture, the top 3 reasons customers switch...
Since the beginning of business, people have collected customer feedback....
There has always been a desire to understand your buyer & their needs, but with...
You've got your NPS survey out in the market. Data is coming in. And now...what?
We all want to know what our customers are thinking. Historically, customer...
Anyone with a customer experience focus will tell you that turning one-time...
As the P&C insurance market has matured, two models now dominate: the acquirers...
