Overheard at Formation '22

Digital Spring Cleaning: Keep Your Tech Nicely Stacked

Spring is finally in the air! As the snow slowly starts to melt away, and...

Employee Engagement – Moving from Buzzword to Results

The corporate world has been a bit of a minefield in the last several years....

The Best Way to Get Bad News – Communicate Effectively

It is the time of season where Cupid strikes his bow. There is no better...

Build, Buy, or Partner? How to decide what’s best for your company.

An age-old question, build or buy? The concept has been around for years and...

10 Key Insurance Trends and Predictions for 2022

The pandemic turned everything upside down in 2020, and the dust hasn’t settled...

Conversational Care through Text & Chat

We live in an age where consumers are demanding more from brands than ever...

Emailing With Empathy

We’ve all been the one on the other end of the screen, scrolling from email to...

Insurance Automation With Empathy & Intelligence

Create a better customer experience for policyholders by utilizing the...

Brand Personality: The Human Approach to Marketing

Building up a successful brand, and in turn, a successful marketing strategy...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million people...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...
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