The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...

Claim Prevention Tips Can Enhance Customer Experience and Mitigate Losses

Catastrophic (CAT) events such as hurricanes Harvey, Irma and Dorian reveal...

Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Managing Operations & CX in Turbulent Times

Over the last few weeks, companies have been challenged regarding their...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....

Opt-Out: to have and to hold from this day forward

We talk a lot about opt-ins at SPLICE; collecting consent to communicate...

Surveys: Why They Shouldn’t Be the Be All End All

There has always been a desire to understand your buyer & their needs, but...

The Importance of Connection in Claims: Part One

Claimants are feeling a variety of emotions. They may be stressed, dealing...

Why Frictionless Payments Matter in a Crisis

There are so many things happening during a crisis, and if your customers...

Good Business: It's About People

In Sales, there's a basic concept that "people buy from people". As much as...