The Future is Voice First

We’re on the cusp of a new year, and the cusp of a new era in technology:...

Customer Loyalty: Why it Really Counts

  • We all know that customer loyalty is important.
  • We know stats like “it’s 7...

What to do With Those Leftover Budget Dollars?

Five ways to ensure your year-end spending sets you up for success in 2018.

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to...

From Individualistic to Collaborative: The Value of Partnerships

“Great things in business are never done by one person. They are done by a...

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...

The Value of a Sincere "Thank You"

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

The Next Big Branding Land-Grab That No One's Talking About. Yet.

When I present on the topic of social media at conferences and on webinars,...

Customer Loyalty: A Journey, Not a Destination

All too often, you hear brands talking about customer loyalty like it’s a...

Make These 7 Customer Experience Promises

Everyone talks a lot about customer experience (CX) and their “dedication”...

Top 4 AI Implementation Challenges and How to Address Them

Tara Kelly, CEO of SPLICE Software, believes AI can help business leaders...