The Next Big Branding Land-Grab That No One's Talking About. Yet.

When I present on the topic of social media at conferences and on webinars,...

Customer Loyalty: A Journey, Not a Destination

All too often, you hear brands talking about customer loyalty like it’s a...

Make These 7 Customer Experience Promises

Everyone talks a lot about customer experience (CX) and their “dedication”...

Top 4 AI Implementation Challenges and How to Address Them

Tara Kelly, CEO of SPLICE Software, believes AI can help business leaders...

Creating a Brilliant Customer Experience Across All Channels

A recent Deloitte survey on consumer holiday shopping plans contained some...

Data Visualization: New Opportunities for Growth

Have you ever wondered why Google Doodles are so famous and easily...

What Does It Means To Become A Customer-Focused Company?

Times have changed. Companies are experiencing a completely different era...

Why It’s Important to Treat Coworkers As We Do Our Customers

Studies have shown that when employees are empowered, they are more likely...

Insights You Need to Keep Employees Engaged & Energized

With the new millennial workforce, employee engagement is an HR metric that...

#SPLICEwebinar for Insurers: Unlock Customer Engagement Potential without Compromising Data Security

In this digital world, customers are demanding more real-time interaction...

The Importance of Human Connection in a World of IoT

Although no one knows what the future holds, it is certain that customer...