When I present on the topic of social media at conferences and on webinars, one...
All too often, you hear brands talking about customer loyalty like it’s a...
Everyone talks a lot about customer experience (CX) and their “dedication” to...
Tara Kelly, CEO of SPLICE Software, believes AI can help business leaders...
A recent Deloitte survey on consumer holiday shopping plans contained some...
Have you ever wondered why Google Doodles are so famous and easily understood?...
Studies have shown that when employees are empowered, they are more likely to...
With the new millennial workforce, employee engagement is an HR metric that has...
In this digital world, customers are demanding more real-time interaction but...
Although no one knows what the future holds, it is certain that customer...
A customer life cycle, or journey, is a term used to describe the movement of...
