A recent Deloitte survey on consumer holiday shopping plans contained some...
As the P&C insurance market has matured, two models now dominate: the acquirers...
You and I both know that technology is not always an enabler.
If you would all take a minute to indulge me, I’d like to share with you an...
As someone who sells directly into the insurance industry, attends a lot of...
In this digital world, customers are demanding more real-time interaction but...
Although no one knows what the future holds, it is certain that customer...
A customer life cycle, or journey, is a term used to describe the movement of...
Dear Valued Customer,
While many companies think they are leading the charge with service quality and...
