Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...

Overcoming the Customer Engagement Disconnect

The Value of a Sincere "Thank You"

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

There's a Difference Between Resolution and Happiness

Having been in the insurance and enterprise solution worlds for more than 30...

Sending Omnichannel Appointment Reminders Save Costs, Encourage Retention

Deploying the First Notice of Loss as a Customer Experience Opportunity

Make These 7 Customer Experience Promises

Everyone talks a lot about customer experience (CX) and their “dedication” to...

Winning the Micro-Moment in Insurance

Have you ever caught yourself wondering...

The Difference Between Customer Service & Customer Experience

Creating a Brilliant Customer Experience Across All Channels

A recent Deloitte survey on consumer holiday shopping plans contained some...