What Does Customer Appreciation Really Look Like?

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...

Conversations: Creating Trust

Very few people in this world do business without trust. They don't stay in...

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound communications...

Communicating with Digital Natives in a Digital Age

Digital Natives in a Digital Age

As a 22-year-old about to graduate university...

Get On Board with SMS

Are you calling and emailing your customers to entice them to visit your store,...

The Value of a Sincere 'Thank You'

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

Time to Jump Your Customer Experience Forward

It’s that time of year again! Sunday, March 11th marks the date that North...

The Value of Transparency in Customer Communications

We all know the feeling of being duped; those times we were made to believe...

Top 3 Things to Remember When Choosing a Brand Voice

The world of AI-Assistants is booming, and leading B2C brands have noticed!...
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