Get On Board with SMS

Are you calling and emailing your customers to entice them to visit your store,...

The Value of a Sincere 'Thank You'

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

Time to Jump Your Customer Experience Forward

It’s that time of year again! Sunday, March 11th marks the date that North...

The Value of Transparency in Customer Communications

We all know the feeling of being duped; those times we were made to believe...

Top 3 Things to Remember When Choosing a Brand Voice

The world of AI-Assistants is booming, and leading B2C brands have noticed!...

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...

Overcoming the Customer Engagement Disconnect

 

The Value of a Sincere "Thank You"

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

There's a Difference Between Resolution and Happiness

Having been in the insurance and enterprise solution worlds for more than 30...