Voices of SPLICE

Customer Experience Proactive Notifications Personalization Consumer Channel Preferences

Conversations: Creating Trust

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound communications...

Customer Experience Personalization Consumer Channel Preferences

Communicating with Digital Natives in a Digital Age

Digital Natives in a Digital Age

As a 22-year-old about to graduate university...

Customer Experience Personalization

Get On Board with SMS

Are you calling and emailing your customers to entice them to visit your store,...

Customer Experience Texting Consent Management Consumer Channel Preferences

The Value of a Sincere 'Thank You'

Our parents (and/or cheesy kids shows) taught us repeatedly that “Please and...

Customer Journey Customer Experience

Time to Jump Your Customer Experience Forward

It’s that time of year again! Sunday, March 11^th marks the date that North...

Customer Experience Proactive Notifications Personalization

The Value of Transparency in Customer Communications

We all know the feeling of being duped; those times we were made to believe...

Customer Experience Strategy Personalization

Top 3 Things to Remember When Choosing a Brand Voice

The world of AI-Assistants is booming, and leading B2C brands have noticed!...

Voice First Customer Experience

How to Turn One-Time Customers into Lifetime Customers

Anyone with a customer experience focus will tell you that turning one-time...

Surveys Customer Experience Personalization

Isn't It Time To Make Customer Experience A Priority?

As managers today, we’re all doing more with less, juggling priorities to make...

Customer Experience Strategy

Customer Experience in Annual Planning

It’s that time of year again. When the holidays come around, so does annual...