What Do You Do When Your Customer Journey Gets Bumpy?

A nice smooth customer journey is every company's goal. A smooth sales process....

Being Proactive in Reactive Situations

No matter how much any of us do to be proactive in our businesses, situations...

Tips for Communicating in a Crisis: Choosing the Right Channel

In a crisis, we need to communicate in a timely way; which is where digital...

Tips for Communicating in a Crisis

In our current environment of pandemics, and with the catastrophic event season...

Digital Channels - Do You Really Need Them All?

Today, it's all about digital. It seems every company is looking to on-board...

NPS Score - check! Now what?

You've got your NPS survey out in the market. Data is coming in. And now...what?

5 Ways to Speed Up Your Claims Process

Many insurers are reporting a decrease in frequency, but ultimately an increase...

What Does Customer Appreciation Really Look Like?

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...