Digital Channels - Do You Really Need Them All?

Today, it's all about digital. It seems every company is looking to on-board...

NPS Score - check! Now what?

You've got your NPS survey out in the market. Data is coming in. And...

5 Ways to Speed Up Your Claims Process

Many insurers are reporting a decrease in frequency, but ultimately an...

What Does Customer Appreciation Really Look Like?

 

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....

(Really) Understanding the Payments Experience

Payments; everyone has them. Whether you're making your monthly credit card...

Conversations: Creating Trust

Very few people in this world do business without trust. They don't stay in...

How to Create an Effective Outbound Communication Strategy in 6 Steps

What is an Effective Outbound Communication Strategy?

Outbound...

Communicating with Digital Natives in a Digital Age

Digital Natives in a Digital Age

As a 22-year-old about to graduate...

Get On Board with SMS

Are you calling and emailing your customers to entice them to visit your...