Surveys: Tried & True

According to  Forbes, there are 5 main reasons why the majority of businesses...

Do you have COVID Covered?

COVID-19 has impacted almost every aspect of our everyday life and at times it...

Is Your Claims Messaging on TRAC?

It's a Monday morning and you accidentally slept in. You jump out of bed in a...

How to Use Automation & Personalization to Delight Customers

You probably already know how integral the customer experience is to the...

The Importance of Connection in Claims: Part Three

Claimants feel a variety of emotions. They may be stressed, dealing with...

Optimizing Claim Closure Improves Customer Experience

Permissions & Preferences: Your Key to a Great Customer Experience

All consumers are looking for a better customer experience—online, onsite, or...

The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Managing Operations & CX in Turbulent Times

Over the last few weeks, companies have been challenged regarding their...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....