Good Business: It's About People

In Sales, there's a basic concept that "people buy from people". As much as...

What Do You Do When Your Customer Journey Gets Bumpy?

A nice smooth customer journey is every company's goal. A smooth sales...

Being Proactive in Reactive Situations

No matter how much any of us do to be proactive in our businesses,...

Tips for Communicating in a Crisis: Choosing the Right Channel

In a crisis, we need to communicate in a timely way; which is where digital...

Tips for Communicating in a Crisis

In our current environment of pandemics, and with the catastrophic event...

Digital Channels - Do You Really Need Them All?

Today, it's all about digital. It seems every company is looking to on-board...

NPS Score - check! Now what?

You've got your NPS survey out in the market. Data is coming in. And...

5 Ways to Speed Up Your Claims Process

Many insurers are reporting a decrease in frequency, but ultimately an...

What Does Customer Appreciation Really Look Like?

 

What is a Technology Partner?

Landlines. Websites. Email. Mobile. SMS. Social media. MMS. Chatbots. Alexa....

The Truth About Robo Calls

For years, we’ve all thought that “robocalls” are the bane of our existence....