Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Managing Operations & CX in Turbulent Times

Over the last few weeks, companies have been challenged regarding their...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....

Opt-Out: to have and to hold from this day forward

We talk a lot about opt-ins at SPLICE; collecting consent to communicate...

Surveys: Why They Shouldn’t Be the Be All End All

There has always been a desire to understand your buyer & their needs, but...

The Importance of Connection in Claims: Part One

Claimants are feeling a variety of emotions. They may be stressed, dealing...

Why Frictionless Payments Matter in a Crisis

There are so many things happening during a crisis, and if your customers...

Good Business: It's About People

In Sales, there's a basic concept that "people buy from people". As much as...

What Do You Do When Your Customer Journey Gets Bumpy?

A nice smooth customer journey is every company's goal. A smooth sales...

Being Proactive in Reactive Situations

No matter how much any of us do to be proactive in our businesses,...

Tips for Communicating in a Crisis: Choosing the Right Channel

In a crisis, we need to communicate in a timely way; which is where digital...