Overheard at ITC Vegas 2024

Leveraging Business SMS for Real-Time Customer Engagement

Business communication has undergone a significant transformation in recent...

Overheard at Formation '24

Simplifying Together: Highlights from Formation '24

We're back from Duck...

How to Maintain Wallet Share During Times of Uncertainty

If we go back twenty years, would we guess our ability to connect and...

Build, Buy, or Partner? How to decide what’s best for your company.

An age-old question, build or buy? The concept has been around for years and...

10 Key Insurance Trends and Predictions for 2022

The pandemic turned everything upside down in 2020, and the dust hasn’t settled...

Conversational Care through Text & Chat

We live in an age where consumers are demanding more from brands than ever...

Emailing With Empathy

We’ve all been the one on the other end of the screen, scrolling from email to...

Brand Personality: The Human Approach to Marketing

Building up a successful brand, and in turn, a successful marketing strategy...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million people...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Surveys: Tried & True

According to  Forbes, there are 5 main reasons why the majority of businesses...

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