Sending Omnichannel Appointment Reminders Save Costs, Encourage Retention

Deploying the First Notice of Loss as a Customer Experience Opportunity

Winning the Micro-Moment in Insurance

Have you ever caught yourself wondering...

Customer Services vs. Customer Experience: The Differences

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the acquirers...

Understanding Your Policyholders’ Journey

As businesses, we are always trying to make improvements – to our business...

How to Ensure Technology is an Enabler of a Better Customer Experience

You and I both know that technology is not always an enabler.

Hurricane Matthew Let the CAT Out of the Bag: Too Many Claims, Too Few Adjusters

Hurricane Mathew certainly tested a variety of catastrophe (CAT) plans, and...

Emergency Preparedness: Leveraging Infrastructure to Scale for Catastrophes

As an Insurer you know that there is an opportunity to communicate with your...

How To Make the Right Impression with Your Policyholders

As someone who sells directly into the insurance industry, attends a lot of...

Big Data & Analytics for Insurance, Beyond Device Telemetry

Like many consumers this year, I have slowly started taking the plunge into the

Claim Changers

Let me begin with two thoughts:
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