Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Managing Operations & CX in Turbulent Times

Over the last few weeks, companies have been challenged regarding their...

The Importance of Connection in Claims: Part One

Claimants are feeling a variety of emotions. They may be stressed, dealing with...

Overcoming the Customer Engagement Disconnect

There's a Difference Between Resolution and Happiness

Having been in the insurance and enterprise solution worlds for more than 30...

Sending Omnichannel Appointment Reminders Save Costs, Encourage Retention

Deploying the First Notice of Loss as a Customer Experience Opportunity

Winning the Micro-Moment in Insurance

Have you ever caught yourself wondering...

The Difference Between Customer Service & Customer Experience

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the acquirers...