The Importance of Connection in Claims: Part One

Claimants are feeling a variety of emotions. They may be stressed, dealing...

Overcoming the Customer Engagement Disconnect

 

There's a Difference Between Resolution and Happiness

Having been in the insurance and enterprise solution worlds for more than 30...

Sending Omnichannel Appointment Reminders Save Costs, Encourage Retention

 

Deploying the First Notice of Loss as a Customer Experience Opportunity

 

Winning the Micro-Moment in Insurance

Have you ever caught yourself wondering...

The Difference Between Customer Service & Customer Experience

 

Customer Loyalty in Insurance: Do You Stand Above the Rest?

As the P&C insurance market has matured, two models now dominate: the...

Understanding Your Policyholders’ Journey

As businesses, we are always trying to make improvements – to our business...

How to Ensure Technology is an Enabler of a Better Customer Experience

You and I both know that technology is not always an enabler.

Hurricane Matthew Let the CAT Out of the Bag: Too Many Claims, Too Few Adjusters

Hurricane Mathew certainly tested a variety of catastrophe (CAT) plans, and...