Tracy Borreson

Tracy has held various roles within SPLICE including both Client Success and Marketing. Now, as Director of Partnerships & Alliances, she leads the team's partnership and integration efforts. Tracy holds a Bachelor of Commerce in Marketing from the University of Alberta and a Relationship Selling designation from Dale Carnegie. Prior to SPLICE, Tracy perfected her marketing expertise through senior level Project Management and Marketing positions at Kirk Marketing, Honeycomb Direct Mail, The Brick and CFCW. She has also built her own business helping other businesses build their brand identity. Her contributions also extend to the community, including past roles as Vice President of Marketing at the Credit Institute of Canada, Calgary Chapter. She is also a proud mother of a rambunctious, red-headed little boy.
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Recent Posts

The Space Between Smart AI Decisions and Action

There's no question that AI is transforming insurance (and pretty much every...

Policyholders, Your Tech Stack, and Where the Experience Collides

The customer experience is created at the point where a human collides with the...

The Missing Layer in “Orchestration”: Getting Humans to Take Action

Humans don’t experience “technology”. Or workflows. Or automation. Or the data...

The New Digital Experience

When I say “digital”, what comes to mind? Typically, things like “online”,...

Building Brand Excitement With Your Loyalty Program

Loyalty Programs come in a variety of shapes and sizes, and I’m sure that each...

The Importance of Connection in Claims: Part Three

Claimants feel a variety of emotions. They may be stressed, dealing with...

Permissions & Preferences: Your Key to a Great Customer Experience

All consumers are looking for a better customer experience—online, onsite, or...

The Importance of Connection in Claims: Part Two

Claimants feel a variety of emotions. They may be stressed, dealing with...

Customer Journeys in the Next Normal

We are all consumers. I would hazard a guess that your buying habits have...

Top Insurers: Optimizing Operations & CX with Flexibility & Agility

The right tech partners have always allowed for flexibility and agility in...

Measuring the Employee Experience with Net Promoter Score

Since the beginning of business, people have collected customer feedback....