Emailing With Empathy

We’ve all been the one on the other end of the screen, scrolling from email...

Brand Personality: The Human Approach to Marketing

Building up a successful brand, and in turn, a successful marketing...

Voice Assistance in Insurance

Where we were: 

It may seem crazy but just 5 years ago only 16 million...

Direct Connect™: The All-In-One Solution

Keeping It Simple with Direct Connect™: 

As an individual working in Human...

Surveys: Tried & True

 

According to  Forbes, there are 5 main reasons why the majority of...

Do you have COVID Covered?

COVID-19 has impacted almost every aspect of our everyday life and at times...

Is Your Claims Messaging on TRAC?

It's a Monday morning and you accidentally slept in. You jump out of bed in...

How to Use Automation & Personalization to Delight Customers

You probably already know how integral the customer experience is to the...

The Importance of Connection in Claims: Part Three

Claimants feel a variety of emotions. They may be stressed, dealing with...

Optimizing Claim Closure Improves Customer Experience

 

Permissions & Preferences: Your Key to a Great Customer Experience

All consumers are looking for a better customer experience—online, onsite,...